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Terms and conditions

Last update on: 06/29/2022

ARTICLE 1 – LEGAL NOTICES

This site, accessible at the URL www.handsomebunnyshop.com is published by:

HANDSOME BUNNY SHOP SASU company with a capital of 1,000 euros, registered with the RCS of PARIS under the number SIRET 898 977 020 000 12 (Code APE 3240ZZ) whose head office is located at 128 rue de la Boétie, 75008 Paris , represented by DEVISMES Flower .

VAT not applicable, art. 293B of the CGI.

The site is hosted by Shopify , located at 150 Elgin Street, Ottawa Canada K2P1L4, (phone: 1-888-746-7439).

Fleur DEVISMES can be contacted at the following email address: contact@handsomebunnyshop.com

ARTICLE 2 – GENERAL PROVISIONS RELATING TO THESE GENERAL CONDITIONS

The General Terms and Conditions of Sale (or the “ GTC ”) are applicable exclusively to the online sale of products offered on the Website www.handsomebunnyshop.com.

The GCS are made available to customers on the website where they can be directly consulted and can also be communicated to them on simple request by any means.

The T&Cs are enforceable against the customer who acknowledges, by ticking a box or clicking on the button provided for this purpose, having read them and having accepted them before placing an order. The validation of the order by its confirmation is worth adhesion by the purchaser to the CGV in force on the day of the order whose conservation and reproduction are ensured by HANDSOME BUNNY SHOP.

HANDSOME BUNNY SHOP reserves the right to modify these general conditions of sale at any time by publishing a new version on the site. The general conditions of sale are those in force on the date the order is placed.

HANDSOME BUNNY SHOP reserves the right to close the site at its discretion, for reasons of maintenance, surplus orders, holidays or any other reason invoking the proper functioning of the company.

ARTICLE 3 – DESCRIPTION OF PRODUCTS

www.handsomebunnyshop.com is an online pet accessories sales site (hereinafter the “ Product(s) ”) open to any natural or legal person using the Site (the “ Customer ”).

The Products presented on the website are each the subject of a description (established by HANDSOME BUNNY SHOP) mentioning their essential characteristics. The photographs illustrating, where applicable, the products do not constitute a contractual document. The Product's user manual, if it is an essential element, appears on the Site or is sent at the latest upon delivery.

The Customer remains responsible for the terms and consequences of his access to the Site, in particular via the Internet. This access may involve the payment of fees to technical service providers such as Internet access providers, which remain at his expense. In addition, the Customer must provide and be fully responsible for the equipment necessary to connect to the Site.

ARTICLE 4 – ORDER

A/ Registration of the order

The Customer who wishes to place an order on the site selects the different product(s) by clicking on “Add to basket”.

He can then access the order details in the basket. During this stage, the Customer has the option of checking the details of the order and its total price, modifying it, correcting any errors or canceling all or part of the order.

He then validates his basket to access the referencing of the mandatory fields of the identification and information forms (in particular Surname, first name, delivery and billing addresses, email and telephone contact).

He accepts these General Conditions of Sale before the validation of the order for payment of the order via the STRIPE platform.

At any time during the contracting procedure, the Customer may:

– Check the number of Products contained in his basket and obtain detailed information on each of them by clicking on “Basket”,

– Complete the order by clicking on the “Validate” button.

The Customer acknowledges having read the nature, destination and terms of use of the Products available on the Site and having requested and obtained the necessary and/or additional information to place his order in full knowledge of the facts.

The Customer is solely responsible for his choice of Products and their suitability for his needs, so that the responsibility of HANDSOME BUNNY SHOP cannot be sought in this regard.

Any order will be considered only after acceptance of payment.

B/ Content of the order

The consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require a handwritten signature. Any order validated by the consumer on the site implies the prior acceptance of these general conditions.

The customer requests that one or more item(s) be sent to him at the address indicated by him. In accordance with the provisions of the Civil Code on the conclusion of online contracts, the contract will be concluded when the customer clicks on the second click of the order, by which he will have confirmed his shopping cart after having viewed the details of this and by particular its total price and having had the opportunity to correct any errors.

C/ Proof of order

Electronic recording systems are considered as proof of the nature, content and date of the order.

D/ Cancellation of the order

HANDSOME BUNNY SHOP reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order.

E/ Error in recipient details

The information given by the buyer when taking the order is binding on him. In case of error or omission in the information of the coordinates (telephone number, e-mail address and postal address) HANDSOME BUNNY SHOP would not be held responsible for the impossibility in which it could be to deliver the product. The order is maintained.

F/ Order tracking

A shipping confirmation is sent by email as soon as the order is shipped, allowing the delivery status of the package to be tracked.

 

ARTICLE 6 – TERMS OF PAYMENT AND SECURITY

The Customer expressly acknowledges that any order made on the Site is an order with payment obligation, which requires the payment of a price against the supply of the Product ordered.

In any case, the Operator reserves the right to check the validity of the payment, before the dispatch of the order, by all necessary means.

The Operator uses the following payment solutions:

  • STRIPE : refer to the conditions of use of the STRIPE service. For more information, visit www.stripe.com/fr.

Orders can be paid for using one of the following payment methods:

  • Payment by credit card. Payment is made directly on the secure banking servers of the HANDSOME BUNNY SHOP bank, the Customer's bank details do not pass through the Site. The bank details provided during payment are protected by an SSL (Secure Socket Layer) encryption process. In this way, these coordinates are not accessible to third parties.

The Customer's order is recorded and validated upon acceptance of payment by the bank.

The Customer's account will be debited with the corresponding amount only when the details of the bank card used have been verified and the debit has been accepted by the bank that issued the bank card.

The impossibility of debiting the sums due will result in the immediate nullity of the sale.

The credit card may in particular be refused if it has expired, if it has reached the maximum amount of expenditure to which the Customer is entitled or if the data entered is incorrect.

If necessary, the order validated by the Customer will only be considered effective when the secure bank payment center has given its agreement to the transaction.

As part of the control procedures, HANDSOME BUNNY SHOP may have to ask the Customer for all the documents necessary to finalize his order. These parts will not be used for any purpose other than these.

ARTICLE 7 – PAYMENT OF THE PRICE

The prices indicated are expressed in euros and are exclusive of shipping costs. Shipping costs are the responsibility of the Customer and will be indicated in addition.

It is recalled that HANDSOME BUNNY SHOP is not subject to VAT – in application of article 293B of the CGI – the prices are calculated without VAT, all other taxes included.

The prices applied are those appearing on the Site at the time of the order. After this date, they are subject to change at any time.

HANDSOME BUNNY SHOP cannot be bound by the display of an erroneous and obviously derisory price, whatever the reason (computer bug, manual error, technical error). In this case, HANDSOME BUNNY SHOP will inform the Customer as soon as possible and the order will be cancelled.

HANDSOME BUNNY SHOP may reserve the right to offer promotional codes. These promotional codes can only be generated by HANDSOME BUNNY SHOP.

ARTICLE 8 – DELIVERIES

Delivery is made in mainland France and Europe. It is paid. Its price is established according to the total weight of one or more items. It is calculated automatically on the site. Furthermore, HANDSOME BUNNY SHOP does not, under any circumstances, bear customs duties.

Deliveries are made by various carriers that the customer chooses when validating the order. HANDSOME BUNNY SHOP declines all responsibility in the event of delay or absence of delivery resulting from the transmission of erroneous or incomplete information concerning the delivery address transmitted by the customer.

The customer will be delivered within an average of 3 to 8 days from the finalization of the production of the order. The risk of transport is fully borne by the buyer.

In the event of missing or damaged goods, the customer must make all the necessary reservations on the delivery note upon receipt of the said goods. These reservations must be sent in writing within five days of delivery by registered mail with AR.

It happens that events beyond the control of HANDSOME BUNNY SHOP intervene, in these cases we undertake to resolve the situation as soon as possible. Are considered as force majeure releasing the seller from his obligation to deliver; natural disaster, attack, war, riot, fire, strike, accident and the impossibility of obtaining supplies; whether these facts take place in the country of the buyer or that of the seller.

In case of loss or delay in delivery of the order, HANDSOME BUNNY SHOP is in no way responsible

ARTICLE 9 – RIGHT OF WITHDRAWAL RETURN

A/ Withdrawal period for non-personalized products

The customer has 14 (fourteen) days from receipt of the order to form an opinion. If the 14 (fourteen) day period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the next working day. Once this period has elapsed, the request for reimbursement or exchange of the product will no longer be possible.

If the product does not bring complete satisfaction to the customer, he can request a refund by email to contact@handsomebunnyshop.com. After acknowledgment of receipt of the request from HANDSOME BUNNY SHOP, the customer must return the items to the address indicated by email by HANDSOME BUNNY SHOP, the return costs remaining the responsibility of the customer. The articles, to be refunded, must: not be damaged, damaged, soiled, without perforations, tears, burns, discolorations, without deformations and returned in their entirety.

After checking the elements HANDSOME BUNNY SHOP will refund (partial or total depending on the case) on the same means of payment used at the time of validation of the order. The reimbursement period will be made as soon as possible and no later than 30 (thirty) days from the date on which the customer exercised this right.

B/ Customized and personalized accessories

Any item made to measure for the customer or personalized is not subject to the satisfaction guarantee. Therefore, the exchange or refund of the made-to-measure or personalized item is not possible.

C / Complaints

In the event of a complaint, the customer can contact customer service by email: contact@handsomebunnyshop.com.

ARTICLE 10 – INTELLECTUAL PROPERTY OF THE SITE AND CHARACTERISTICS OF THE PRODUCTS

HANDSOME BUNNY SHOP is the sole owner of all the elements present on the Site, in particular and without limitation, all texts, files, images animated or not, photographs, videos, logos, drawings, models, software, brands, visual identity, database , structure of the Site and all other elements of intellectual property and other data or information (hereinafter, the “Elements”) which are protected by French and international laws and regulations relating in particular to intellectual property.

Consequently, none of the Elements of the Site may in whole or in part be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, used, rented or exploited in any other way. , free of charge or against payment, by a Customer or by a third party, whatever the means and/or media used, whether known or unknown to date, without the prior express written authorization of the Operator on a case-by-case basis, and the Customer is solely responsible for any unauthorized use and/or exploitation.

Furthermore, it is specified that HANDSOME BUNNY SHOP is not the owner of the content posted online by Customers, for which the latter remain fully responsible and guarantee the Company against any recourse in this respect. Customers grant HANDSOME BUNNY SHOP a non-exclusive, transferable, sublicensable, free and worldwide license to use the intellectual property content they publish on the Site, for the entire duration of protection of this content.

HANDSOME BUNNY SHOP reserves the right to take legal action against persons who have not complied with the prohibitions contained in this article.

HANDSOME BUNNY SHOP tries to present photos of the most faithful possible articles but they are not contractual. Indeed, all the creations offered are entirely handmade, so they may have irregularities and slight variations in terms of material, color, cut, etc. Also, the brightness, materials may be slightly different on the photos compared to the real article depending on the internet browser, the brightness or the screen used.

The items offered on the Site are designed, produced and made by Fleur DEVISMES in her personal workshop in France. It ensures that the information posted online (information, descriptions and prices) on the Products is accurate. In case of disputes, the description of the product prevails.

ARTICLE 11 – DISPUTES

These General Conditions are governed, interpreted and applied in accordance with French law.

In the event of difficulty related to the application of this act, the customer and HANDSOME BUNNY SHOP agree to seek first and foremost an amicable solution, in particular with the help of a consumer association, a branch professional association or any other person of their choice. In the absence of an amicable agreement, the customer addresses the competent commercial court.

ARTICLE 12 - COLLECTION AND GENERAL USE OF DATA

The collection of personal information for the purposes of mail order sales is mandatory: this information is essential for the processing and delivery of orders, the establishment of invoices and warranty contracts. In the event of a lack of information, HANDSOME BUNNY SHOP cannot confirm the order.

The personal data collected on our site is used to process orders and manage the commercial relationship (deliveries, invoices, after-sales service). HANDSOME BUNNY SHOP undertakes not to communicate the contact details of its customers to a third party, free of charge or for a fee.

We may also use customer data for advertising purposes, either after obtaining express consent or as permitted by law. We are also likely to use its data to meet our legal and/or regulatory obligations, where applicable.

Other recipients of his personal data are, where applicable, our means of payment or payment security service providers, our delivery service providers, our business partners. In the event that this is required by law, his consent is obtained or a possibility of refusal is provided for him before any transmission of data.

The customer has a right to access, modify, rectify, delete data concerning him (article 34 of the law of 1978) which he can exercise with HANDSOME BUNNY SHOP by sending an email to contact@handsomebunnyshop .com.

1) Cookies

Our website uses cookies. These are small text files saved on your hard drive. The cookies used on our site allow us to offer you a better use of the site. Most cookies are intended to allow or facilitate your navigation and are necessary for the operation of our online store. The customer can express his consent or oppose the use of cookies by setting his connection device appropriately. The customer must refer to the user guide of his browser.

2) Newsletter

HANDSOME BUNNY SHOP offers to keep its customers informed of news and offers on its site. To this end, the customer can subscribe to the newsletter at the time of an order or in the sections of his account. If he no longer wishes to receive the newsletter, he can unsubscribe from the newsletter at any time by accessing the button provided for this purpose.